Moving FAQs

As do it yourself tempation is big and a lot of people want to save on moving costs, please consider the safety implications first, your health and the impact of asking your friends, relatives or family to carry out the heavy lifting.

Hiring profesional and experienced movers at WeCare Removals or other removal companies will mean all the complex and hard work is done for you.  Also all your items will be insured for loss or damage during transit.  There are a lot of benefitis by hire best removal companies.

Our company's experts will assist you in getting all important details regarding your house relocation or office move and they'll give you a obligation-free consulation, as much advice as we''re able to provide and of course a competitive fixed rate or an hourly rate.

The move manager will let you know whether the type or size of your move requires an on-site survey by one of our professional surveyors ,or a survey over the phone.

The moving survey is focused on identifying your own individual type of service and it is a process that will ease your further steps.

A good recommendation is to start contacting and booking a removal company around 3-4 weeks in advance to your desired moving date.

So you should book in your relocation company as much in advance as possible, this will secure your preferred booking day and will save you a lot of hassle.

It is subject to availability but most moving companies like WeCare Removals will have flexible resources and can accept last minute moves, even if you move your business or house.

It's never too late or too early to ask a removal company for any advice or help - you can also take time to check out our Moving House Checklist for any help with your upcoming move. 

A trained move manager is a client-centered professional who has a good knowledge base about all facets of house and business relocations : the quality, costs, availability and any advises you may need. 

Our move managers goal is the successful relocation of our customers and they are ready to provide a host of services to achieve that goal - this is the person who will be in contact with you before you book us for your move , during your move and even after your moving day to ensure that you get a TOP-NOCHT service.

The time it takes to move your goods to your new property will completely depend on the amount of belongings you own, the size of your property and accesibilitty.

Our moving managers are trained to plan and estimate your move with as minimum disruption as possible. If you would like to find out how long we expect your house relocation or office relocation to take, you're more than welcome to give us a call for an estimation.
 

Usually the removal service is being paid for when the booking is made and the confirmation is received.

Most companies will ask for full payment in advance of your move day but some companies may charge between 20%-50% to be paid at the time of booking as a deposit but the remainder must be paid as cleared funds before your moving date.

Under all circumstances the moving service must be paid as cleared funds in advance of your moving day.

Yes. We do provide storage facilities.

We have self-storage and container storage facilities throughout all our bases around UK. 

Just let us know more details regarding the type and volume of your goods that needs to be stored with us and we will advise which storage solution will suit you best.

Yes. You can access your goods whilst in storage, whenever you want , but requires an appointment and advanced notice. Also it is subject to our availability and subject to a small charge.

Our professional removal team will be moving your goods. In case there's a need of any plumbing,  electrical or drilling work, please ensure that this is being handled by other professionals before our WeCare Team arrives on pack and move day.

If you move house - Any wall mounted TVs should be taken down from walls, light fitting removed, freezers defrosted, washing machines unplumbed and curtains unhooked. Ask your removals company about any extra service you may require as some of them may provide such kind of services. 

If you move your bussines - All phone systems must be decomissioned and all electric goods must be unplugged. The digital screens and white boards should be taken off the walls in advance of the moving date. 

If you have no chance to do any of the above in advance of your relocation day, or if you need any extra service like furniture dissasembly or reassemble, call our customer support team as they'll be more than happy to assist you and to offer some solutions. We Deliver Happiness - Get Free Quote!
 

It is really up to your discretion. All the professional packing & moving service is overseen by a moving manager allocated to your removal so you don't have to be present during the move.

In case you have any special instructions or requirements of certain rooms or furniture items, you can instruct our moving manager in advance.

At your desire - we can lock your house or storage room and send the keys by post after the move is done or we can store them until you're back from holiday.

Moving During the Week or During the Weekend ? 

Perhaps this may be the most important question when you move house. 

If we're talking only moneywise , the difference between moving during the week or on a weekend is that moving during the week will cost you less money .

WeCare Removals regularly offer moving services on Saturdays at no extra cost. Sunday bookings are by request only and of course it is subject to availability and to an extra charge.

Unfortunately yes. Our Quotation does not cover any delays in getting the key to your new property or any waiting time caused by any third party involved.

 We will give you up to 1 hour of waiting free of charge but after that we're obliged, due to our Terms and Conditions,to charge £75.00 + VAT per each hour per Luton VAN and £90.00 + VAT per hour per a Low Loader Van (Please check our Ts&Cs to be sure this info is updated).

Please take time and refer to our terms and conditions for Postponement and  Cancellation fees.

If you book a removals company and unfortunately your sale falls through then as more notice you give the lower the cancellation fee will be. If it is more than 7 days notice before the moving date you won't be charged for any cancellation or postponement .

For notice given less than 7 days prior to your move a cancelation or postponement fee between 20% - 100% from the overall price will be charged.

The deposit paid is to secure your house move or office move date even if it's a potential date and of course to ensure it is booked in. Many customers moving house or office are not 100% sure about the potential moving date, that they have in mind or were given by their solicitors or estate agents.

The deposit paid (usually no more than 30% from the overall amount) is used a type of insurance for the moving company to protect themselves from short notice cancellations or change of dates, costing the company money in lost time.

A good idea is  to book your remover when you have exchanged.

Your moving deposit can be fully refunded only if you decide to cancel your booking or to change your moving date within the time frame provided by your chosen moving company. This is usually between 7 to 14 days prior to your move date. 
 

What they have in common ?

We'll start with the thing that with both options you get the similar type of service. Security and Watertight is the key that any professional storage company values highest. So by choosing one of those 2 storage options, your possesions will be monitorised 24 hours a day, 7 days a week by the CCTV system.

Self Storage - has more flexible access but will cost you more money than Container Storage. You get the key to your own unit and can come and go anytime during their opening hours. Self-Storage units are paddlocked and are steel-walled. They also vary in size and shape. You can book WeCare Removals to deliver your stuff into your self storage unit and lock it on your behalf - you don't have to be present on the day.

Container storage - All your possesions are securely loaded into Steel or wooden containers tha have the same shape and size. All containers are stored inside our warehouse , within our yard. They are being stacked using a container handler or a forklift truck. You can access your container(s) by appointment only and with adequate advanced notice. It is subject to availability and subject to a small charge.

Check our WeCare Storage Solutions .

We have 20ft Storage Containers in almost each city we're covering.

Our storage containers have 150sq.ft and 7.9ft. height (a total of 1190 cubic feet or 33 cubic meters of loading space).

Interior size is - 19' 3'' (Lenght) x 7'8'' (Width) x 7'9'' (Height).

All our storage containers are Secure & Watertight and they're subject to availability and can be accesed by customers by appointment only and may be subject to a charge.

Most of our customers ask themselves - What do I do with packaging materials after the move , how do I recycle my packaging materials or how to get rid of moving boxes ?

So, if you have booked a full packing service which includes unpacking as well then no need to worry about as we'll remove all used boxes and all debris when the job will be finished. If you did not ask for unpacking service to be included in the quotation then unfortunately we do not collect all packing materials that were used for your house move. Please ask your agent at WeCare Removals to include unpacking service and to save your day.

We may be able to collect the used boxes and other packing materials if they are in a re-useable condition and if we are in the area. It may be subject to availability and an extra charge may occur.

All our prices include Goods In Transit Insurance for any loss or damage for up to £50,000. You can also check our Terms & Conditions for your peace of mind.

We also hold a Public Liability Insurance that covers any damage to a public property caused by our negligence which is covered as standard.

As a profesional removals company we also hold a Public Liability Insurance that covers any damage to a public property caused by our negligence which is covered as standard.

Storage Insurance is also included in our storage quotation.
 

Yes, you're responsible for the cost of parking of the removal vehicles and for good access at both properties. This information will be provided before your moving day as well as the aproximate cost to park the vehicle(s).
In case if a parking ticket is received due to any restrictions at one of your properties , the ticket cost will be invoiced to you.

Yes of course; WeCare Removals provides national and local house moving service, business moving service, full packing service, man and van service and storage solutions and we operationally cover a large area of the United Kingdom.

WeCare Removals has a dedicated move manager for each national branch to help you plan your move, and to deliver happiness.

You can find our branches by clicking here.

You shall contact your move manager if you need to make some updates to your move plan. They'll advise and assist you with your enquiry in regards with any changes or updates to the list of items being moved .

Please bear in mind that your moving cost may change.